NetHope ICT Skills Building Program

Home > Program Workers > Training Objectives by Job Role

The following table provides a breakdown of Program Worker job responsibilities, objectives and tasks relating to information management and computer use, and matches them to courses currently offered by the ICT Skills Building Program. Click on the course titles of the recommended ICT Skills Building Program Courses for more details.

Job Responsibility		Job Objectives	Job Tasks	Recommended ICT Skills Building Program Courses
Communication	Program Workers must communicate with team members and other organizations quickly and effectively.	Create documents and web content to communicate important program and organizational information.	Read and write documents Edit and proofread documents Change the appearance of documents Present information in tables and columns Work with graphics and charts Preview and print a document Preview and create web pages Collaborate with others to develop and edit documents	Core Training for Microsoft Office Word 2003 Skill level: Beginner Building Better Microsoft Office Word 2003 Documents in Less Time Skill level: Intermediate
Communication		Conduct and manage communications and contacts	Write and send e-mail messages Find and organize e-mail messages Schedule and manage meetings and appointments Manage calendars and schedules for yourself and colleagues Create and organize a list of contacts Manage tasks and to-do lists	Core Training for Microsoft Office Outlook 2003 Skill level: Beginner Advanced Training for Microsoft Office Outlook 2003 Skill level: Intermediate
Data Management and Analysis	Program Workers must find, analyze and present numbers, statistics, budgets and other data quickly, accurately and effectively.	Create spreadsheets to input, sort and display data about programs, projects and other organizational activities	Set up spreadsheets and workbooks Perform calculations on data Change the appearance of spreadsheets and workbooks Filter and reorder data Combine data from multiple sources Create charts Preview and print spreadsheets and workbooks Collaborate with others to develop and update spreadsheets and workbooks	Core Training for Microsoft Office Excel 2003 Skill level: Beginner Building Better Microsoft Office Word 2003 Documents in Less Time Skill level: Intermediate
Data Management and Analysis		Use data to conduct forecasting and analyze trends	Perform advanced calculations and format data Combine and organize data Analyze alternative sets of data Create charts and pivot tables Automate repetitive tasks with macros Publish data to the web Collaborate with others to adjust data and results	Forecasting and Trend Analysis Using Microsoft Office Excel 2003 Skill level: Intermediate Advanced Training for Microsoft Office Excel 2003 Skill level: Advanced
Team and Project Management	Program Workers must manage projects to ensure they are completed on time and within budget.	Define project scope, develop project plan, and manage implementation	Evaluate project business, functional and technical requirements Identify and manage required resources, timelines, and budget Identify and work with stakeholders, decision-makers and team members Conduct feasibility analysis Identify interdependencies and critical milestones Identify and evaluate risks and prepare contingency plans Manage the change control process Review and report on project status	Project and Team Management Fundamentals Skill level: Beginner
Team and Project Management		Manage tasks and timelines	Develop detailed task lists Track critical milestones	Time and Task Management Using Microsoft Outlook 2003 Skill level: Intermediate
Basic Computing Skills	Program Workers must have a fundamental understanding of computers as they are used in the workplace.	Use computers and the Internet to help fulfill daily work tasks, create and communicate ideas, work with numbers and data, and manage teams.	Understand the fundamentals of Internet use, e-mail, word processing, spreadsheets, presentation software, and databases.	Microsoft Digital Literacy Curriculum Skill level: Beginning Computer User