Voice over IP Foundations

In this course, individuals learn how VoIP works, why VoIP works, and how to use VoIP.

This class is for people who need to understand VoIP technology. IT managers, technical sales/marketing personnel, consultants, network designers and engineers, product design engineers developing integrated-services products, telecom technicians and managers integrating PBX services within data networks, and systems administrators who will manage a converged network would benefit from this course.

• A basic understanding of TCP/IP

• Core concepts of how Internet Protocol (IP) carries a VoIP packet
• How to configure DHCP and DNS to support IP telephony
• Real-Time Transport Protocol (RTP)
• Session Initiation Protocol (SIP) - Call set up, Instant Messaging, Presence
• Session Description Protocol (SDP)
• The H.323 protocol suite, including H.225, RAS, and H.245
• The role of endpoints, gatekeepers, gateways, and MCU in an H.323 network
• SIP proxy, Session Border Controller (SBC), and SIP softswitch
• Media Gateway Control Protocol (MGCP) analysis
• MGCP architecture
• A technical comparison of H.323, SIP, and MGCP
• How to implement QoS to ensure the highest voice quality over your IP networks
• The impact of jitter, latency, and packet loss on VoIP networks
• How to use Wireshark to decode and troubleshoot RTP, SIP, MGCP, and H.323 call flows
• Configure the trixbox Softswitch and SIP proxy
• Configure SIP gateways and softphones
• Security issues to consider when setting up VoIP

Introduction to VSAT Technology

Time Commitment: 5 hours Self-paced Online Training

Audience
Anyone with a need to understand the value of VSAT technology and its practical applications in terms of NGOs.

Languages Available: English, others TBD.

Fees: None

Prerequisites

• None

• About the Global VSAT Forum
• Communications technologies
• Satellite communications and spacecraft
• Orbits
• Dish pointing concepts
• Footprints
• Electromagnetic waves and frequencies
• Access methods
• Earth stations and VSAT terminals
• VSAT networks

VSAT Installation Fundamentals

• None

• GVF VSAT Training
• Signals and Noise
• Antennas
• Propagation
• Modulation
• Satellite Links
• Polarization
• VSAT equipment
• Site survey and planning
• Installing the equipment
• Grounding
• Antenna az-el pointing
• Carrier lineup and link test
• Data interface concepts
• Review of the installation process
• Troubleshooting and maintenance
• Cross-pol alignment

Supporting Users Running Microsoft Windows XP Desktop Operating Systems (Course 2261)

• After completing this course, students will be able to:
• Perform and troubleshoot an attended installation of the Windows XP operating system
• Perform post installation configuration (user configuration, apply service packs, etc.)
• Answer end user questions related to upgrading from a previous version of Windows
• Troubleshoot system startup and user logon problems
• Monitor and analyze system performance
• Monitor, manage, and troubleshoot access to files and folders
• Troubleshoot connecting to local and network print devices
• Configuring and Troubleshooting Hardware Devices and Drivers
• Configure and troubleshoot storage devices
• Configure and troubleshoot display devices
• Troubleshooting Network Protocols and Services
• Configure and troubleshoot Advanced Configuration and Power Interface (ACPI)
• Configure and troubleshoot input and output (I/O) devices
• Configure support for multiple languages or multiple locations
• Troubleshoot security settings and local security policy
• Configure and troubleshoot local user and group accounts
• Troubleshoot the TCP/IP protocol
• Configure and troubleshoot Windows Firewall (ICF) settings
• Troubleshoot name resolution issues
• Configure and troubleshoot remote connections
• Configure and troubleshoot end user systems using remote Desktop and Remote Assistance

• Before attending this course, students must have:
• Basic experience using a Microsoft Windows Operating system such as Windows XP
• Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer
• Basic understanding of core operating system technologies including installation and configuration
• Basic understanding of hardware components and their functions
• Basic understanding of the major desktop components and interfaces, and their functions
• Basic understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings
• How to use command-line utilities to manage the operating system
• Basic understanding of technologies that are available for establishing Internet connectivity.

• Module 1: Introduction to the Desktop Support Technical Role and Environment
• Module 2: Exploring and Configuring the Windows XP User Interface
• Module 3: Resolving Desktop Management Issues
• Module 4: Resolving Network Connectivity Issues
• Module 5: Resolving Hardware Issues
• Module 6: Resolving File and Folder Issues
• Module 7: Resolving Printer Issues
• Module 8: Resolving Installation Issues

Supporting Users Running Applications on Microsoft Windows XP (Course 2262)

• Attended Course 2261: Supporting Users Running Microsoft Windows Desktop Operating Systems
• Experience using Microsoft Office as a general user.
• Experience using a Microsoft Windows operating system such as Microsoft Windows XP.

• Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System, one of the required exams for Microsoft Certified Desktop Support Technician (MCSDT) certification

• Module 1: Introduction to Supporting Users Running Applications on Windows XP
• Module 2: Troubleshooting Desktop Application Support Issues
• Module 3: Troubleshooting Issues Related to Internet Explorer
• Module 4: Troubleshooting Issues Related to Outlook
• Module 5: Troubleshooting Issues Related to Office
• Module 6: Troubleshooting Issues Related to Outlook Express

Managing and Maintaining a Microsoft Windows Server 2003 Environment (Course 2273)

• Create and populate organizational units with user and computer accounts.
• Manage user and computer accounts.
• Create and manage groups.
• Manage access to resources.
• Implement printing.
• Manage printing.
• Manage access to objects in using organizational units.
• Implement Group Policy.
• Manage the user and computer environment by using Group Policy.
• Audit accounts and resources.
• Prepare to administer server resources.
• Configure a server to monitor system performance.
• Monitor system performance.
• Manage device drivers by configuring device driver signing and restoring a device driver.
• Manage hard disks.
• Manage data storage.
• Manage disaster recovery.
• Maintain software by using Microsoft Windows Server Update Services.
• Maintain Windows Server 2003 security.

• Basic PC hardware/software knowledge
• Basic networking knowledge CompTIA A+ certification, or equivalent knowledge and skills.
• CompTIA Network+ certification, or equivalent knowledge and skills.

• Module 1: Introduction to Administering Accounts and Resources
• Module 2: Managing User and Computer Accounts
• Module 3: Managing Groups
• Module 4: Managing Access to Resources
• Module 5: Managing Access to Objects in Organizational Units
• Module 6: Implementing Group Policy
• Module 7: Managing the User Environment by Using Group Policy
• Module 8: Implementing Administrative Templates and Audit Policy
• Module 9: Preparing to Administer a Server
• Module 10: Preparing to Monitor Server Performance
• Module 11: Managing Data Storage
• Module 12: Managing Disaster Recovery
• Module 13: Software Maintenance Using Windows Server Update Services
• Module 14: Securing Windows Server 2003
• Self-Study Module A: Implementing Printing
• Self-Study Module B: Managing Printing
• Self-Study Module C: Monitoring Server Performance
• Self-Study Module D: Maintaining Device Drivers
• Self-Study Module E: Managing Disks

Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts (Course 2276)

• Describe the Transmission Control Protocol/Internet Protocol (TCP/IP) protocol architecture.
• Convert Internet Protocol (IP) addresses between decimal and binary.
• Calculate a subnet mask.
• Create subnets using Variable-Length Subnet Mask (VLSM) and Classless Inter-Domain Routing (CIDR).
• Configure a host to use a static IP address.
• Assign IP addresses in a multiple subnet network.
• Describe the IP routing process.
• Configure a host to obtain an IP address automatically.
• Configure a host so that automatic private IP address configuration is disabled.
• Configure a host to use name servers.
• Isolate common connectivity issues.

• Basic PC hardware/software knowledge
• Basic networking knowledge
• A+ certification or equivalent knowledge and skills.
• Course 2274, Managing a Microsoft Windows Server 2003 Environment, or equivalent knowledge and skills.

• Module 1: Reviewing the Suite of TCP/IP Protocols
• Module 2: Assigning IP Addresses in a Multiple Subnet Network
• Module 3: Configuring a Client IP Address
• Module 4: Configuring a Client for Name Resolution
• Module 5: Isolating Common Connectivity Issues

Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services (Course 2277)

• Allocate IP addressing by using DHCP.
• Manage and monitor DHCP.
• Resolve names.
• Resolve host names by using DNS.
• Manage the integration of Active Directory and DNS.
• Manage and monitor DNS.
• Resolve network basic input/output system (NetBIOS) names by using WINS.
• Secure network traffic by using IPSec and certificates.
• Configure routing by using the Routing and Remote Access service.
• Configure network access.
• Manage and monitor network access.

• Module 1: Allocating IP Addressing by Using Dynamic Host Configuration Protocol (DHCP)
• Module 2: Managing and Monitoring Dynamic Host Configuration Protocol (DHCP)
• Module 3: Resolving Names
• Module 4: Resolving Host Names by Using Domain Name System (DNS)
• Module 5: Integrating Domain Name System and Active Directory
• Module 6: Managing and Monitoring Domain Name System (DNS)
• Module 7: Resolving NetBIOS Names by Using Windows Internet Name Service (WINS)
• Module 8: Configuring Routing by Using Routing and Remote Access
• Module 9: Securing Network Traffic by Using IPSec and Certificates
• Module 10: Configuring Network Access
• Module 11: Managing and Monitoring Network Access

Installing, Configuring, and Administering Microsoft Windows XP Professional (Course 2285)

• Basic PC hardware/software knowledge
• Basic networking knowledge
• CompTIA A+ certification or equivalent knowledge
• CompTIA Network+ certification or equivalent knowledge

• Completed Course2208, Upgrading Your Skills from Microsoft Windows NT to Microsoft Windows Server 2003

• Course2274, Managing a Microsoft Windows Server 2003 Environment
• Course2275, Maintaining a Microsoft Windows Server 2003 Environment

• Module 1: Installing Windows XP Professional
• Module 2: Adding Hardware to Windows XP Professional Clients
• Module 3: Resolving Boot Process Issues
• Module 4: Configuring the Desktop Environment
• Module 5: Configuring Internet Explorer and Supporting Applications
• Module 6: Configuring Windows XP Professional to Operate in a Microsoft Network
• Module 7: Configuring Windows XP Professional for Mobile Computing

Implementing and Managing Microsoft Exchange Server 2003 (Course 2400)

• Perform an installation of Exchange Server 2003 and verify that the installation was successful.
• Configure and manage Exchange Server 2003.
• Secure Exchange Server 2003.
• Manage recipients.
• Manage public folders.
• Manage address lists.
• Implement and manage access to Exchange Server mailboxes for Internet protocol clients.
• Manage client configuration and connectivity.
• Manage routing.
• Manage mobile devices with Exchange Server 2003.
• Manage data storage and hardware resources.
• Plan for disaster and disaster recovery.
• Back up and restore Exchange Server.
• Perform preventive maintenance.
• Migrate users from Exchange Server 5.5 to a separate Exchange Server 2003 organization.

• Before attending this course, students must have:
• Working knowledge of Microsoft Windows Server 2003.
• Working knowledge of networking, including Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and Internet Information Services (IIS).
• Working knowledge of Internet protocols, including Post Office Protocol 3 (POP3) or Internet Message Access Protocol 4 (IMAP4), Simple Mail Transfer Protocol (SMTP), Hypertext Transfer Protocol (HTTP), and Network News Transfer Protocols (NNTP).
• In addition, it is recommended, but not required, that students have completed:
• Course 2274, Managing a Microsoft Windows Server 2003 Environment.
• Course 2275, Maintaining a Microsoft Windows Server 2003 Environment.
• Course 2276, Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts.
• Knowledge of Exchange Server 5.5 or Exchange 2000 Server is beneficial but not necessary.

• Module 1: Introduction to Exchange Server 2003
• Module 2: Installing Exchange Server 2003
• Module 3: Securing Exchange Server 2003
• Module 4: Managing Recipients
• Module 5: Managing Active Directory Integration
• Module 6: Managing Public Folders
• Module 7: Implementing Outlook Web Access
• Module 8: Implementing a Front-End/Back-End Exchange Server Topology
• Module 9: Managing Client Connections to Exchange Server 2003
• Module 10: Managing Message Routing
• Module 11: Managing Data Storage and Hardware Resources
• Module 12: Planning for and Recovering from Disasters
• Module 13: Performing Preventive Maintenance
• Module 14: Migrating Users from Exchange Server 5.5 to Exchange Server 2003

Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure (Course 2278)

• Plan a TCP/IP physical and logical network.
• Plan and troubleshoot a routing strategy.
• Plan a Dynamic Host Configuration Protocol (DHCP) strategy.
• Optimize and troubleshoot DHCP.
• Plan a Domain Name System (DNS) strategy.
• Optimize and troubleshoot DNS.
• Plan and optimize Windows Internet Naming Service (WINS).
• Plan, optimize, and troubleshoot IPSec network access.
• Troubleshoot network access.

• Course 2277: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services, or have equivalent knowledge and skills.

• Module 1: Introducing Windows Server 2003 Network Infrastructure Planning, Tools, and Documentation
• Module 2: Planning and Optimizing a TCP/IP Physical and Logical Network
• Module 3: Planning and Troubleshooting Routing and Switching
• Module 4: Planning, Optimizing, and Troubleshooting DHCP
• Module 5: Planning a DNS Strategy
• Module 6: Optimizing and Troubleshooting DNS
• Module 7: Planning and Optimizing WINS
• Module 8: Planning and Troubleshooting IPSec
• Module 9: Planning Network Access
• Module 10: Troubleshooting Network Access
• Module 11: Planning a Windows Server 2003 Network Infrastructure

Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure (Course 2282)

• Describe the process of designing an Active Directory infrastructure and a network infrastructure that supports Active Directory.
• Design a forest and domain infrastructure that meets the needs of an organization.
• Design a site infrastructure that meets the needs of an organization.
• Design a Group Policy structure that meets the needs of an organization.
• Design an administrative structure that meets the needs of an organization.
• Design a physical network structure that supports Active Directory and meets the needs of an organization.
• Design a Dynamic Host Configuration Protocol (DHCP) structure that supports Active Directory and meets the needs of an organization.
• Create a design for network connectivity that supports Active Directory and meets the needs of an organization.
• Design a name resolution strategy that supports Active Directory and meets the needs of an organization.
• Design a network access infrastructure that supports Active Directory and meets the needs of an organization.

• They have taken Course 2278, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure and Course 2279, Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
  OR
  They have equivalent knowledge and experience

• Module 1: Introduction to Designing an Active Directory and Network Infrastructure
• Module 2: Designing a Forest and Domain Infrastructure
• Module 3: Designing a Site Infrastructure
• Module 4: Designing the Administrative Structure
• Module 5: Designing for Group Policy
• Module 6: Designing the Physical Network
• Module 7: Designing for Network Connectivity
• Module 8: Designing a Name Resolution Strategy
• Module 9: Designing the Network Access Infrastructure

Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure (Course 2279)

• New to implementing Windows Server 2003 Active Directory.
• Preparing for MCP exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure, which is a core requirement for the MCSE certification.

• Describe the logical and physical components of Active Directory.
• Create and configure a forest and domain structure by using an Active Directory infrastructure design.
• Plan and implement an organizational unit structure.
• Plan and implement Active Directory user, group, and computer accounts.
• Plan and implement a Group Policy strategy to centrally manage users and computers in an enterprise.
• Deploy, manage, and troubleshoot software that is deployed using Group Policy.
• Implement sites to manage and monitor Active Directory replication.
• Plan and implement the placement of domain controllers, global catalog servers, and DNS servers that are integrated with Active Directory.
• Plan and manage operations masters.
• Back up, restore, and maintain Active Directory.
• Plan and implement an Active Directory infrastructure that is based on a directory service design that an enterprise architect provides.

• Course 2278: Planning and Maintaining a Windows Server 2003 Network Infrastructure, or have the equivalent knowledge and skills.

• Module 1: Introduction to Active Directory Infrastructure
• Module 2: Implementing an Active Directory Forest and Domain Structure
• Module 3: Implementing an Organizational Unit Structure
• Module 4: Implementing User, Group, and Computer Accounts
• Module 5: Implementing Group Policy
• Module 6: Deploying and Managing Software by Using Group Policy
• Module 7: Implementing Sites to Manage Active Directory Replication
• Module 8: Implementing the Placement of Domain Controllers
• Module 9: Managing Operations Masters
• Module 10: Maintaining Active Directory Availability
• Module 11: Planning and Implementing an Active Directory Infrastructure

IT Project Management Fundamentals

• Discuss the phases of the Project Management Life Cycle and a project manager's role in each phase.
• List and discuss basic project success criteria and common reasons for project failure, especially IT projects.
• Discuss techniques for setting up a strong project team.
• List and discuss elements of a Risk Management Plan.
• Discuss techniques for planning and sequencing project activities, including the Work Breakdown Structure and the Network Logic Diagram.
• Identify the Critical Path for completing a project on schedule.
• List and discuss the cost elements that should be included in a project budget.
• Discuss techniques for controlling for deviation from budgets and schedules.
• Discuss key elements of project management communications and reporting tools.
• Discuss key activities of project close-out.

• Lesson 1: The Project Management Life Cycle
• Lesson 2: Setting Up for Success
• Lesson 3: The Project Team
• Lesson 4: Risk Management
• Lesson 5: Project Plans
• Lesson 6: The Project Schedule
• Lesson 7: The Project Budget
• Lesson 8: Project Tracking and Control
• Lesson 9: Project Reports
• Lesson 10: Project Close-out